PLEASE READ THESE TERMS AND CONDITIONS BEFORE JOINING e-med.


By using our services either via the web site or by speaking to the doctor over the phone or you are deemed to consent to the terms and conditions of the following disclaimer, and any information and advice given by your e-med doctor.

If you do not agree to these terms and conditions please do not become a member and make use of our services. e-med reserves the right to change these terms and conditions at any time by posting changes online. You are responsible for regularly reviewing information that we post online to get notice of such changes and amendments.

Any continued use of our site and services will constitute acceptance of these changes. If you have already joined as a member, and do not agree with any of such changes then, on contacting e-med you will be reimbursed your membership fee in direct proportion to the time you have spent as a member.

e-med provides medical advice, diagnosis, referrals, prescriptions, and arrangement of investigations online, by phone, and by Skype for UK and EU citizens, as well as any country where it is within their laws do do so. This does not include the USA.

e-med consultations and memberships are for adults, aged 18 years and above only. e-med will not consult with or offer advice for minors under the age of 18 years of age.

A membership fee of £20.00 is payable annually and will be automatically debited from your credit card details which we will hold.

Each consultation ,episode of advice, referral, or arrangement of prescription and investigation is priced at £15.00 if by e-mail or phone, and £40.00 if face to face and payable at or after completion of the episode by direct debit from your card.

Any additional costs for investigations, prescription charges or fees from other doctors after referral are deemed payable by the e-med member.

The doctors at e-med are happy to inform any other doctor you feel necessary about e-med consultations. We will need their address if you wish us to do this.

However if you do not want us to inform any other doctor about your e-med consultation then by law we can not do this. We will then take full responsibility for your care as pertains to the nature of the consultation.

Likewise you can simply print off your e-mail consultation and show this to your family doctor as you wish.

e-med reserves the right to refuse a person membership if their medical background is deemed unsuitable for online consultations.


Advice & Diagnosis:

Due to the nature of the phone and e-mail, advice and diagnosis is given without the benefit of physical examination. We rely on the information you give your doctor at that time, and also the information you give when you fill in the health questionnaire.
e-med is not responsible if you withhold information and you must provide the necessary and relevant information when asked by your doctor, if you do not e-med is not liable for any consequences of the advice or diagnosis given.

As e-med has a physical presence your doctor may ask for a face to face consultation to help form a diagnosis or for some investigations to be performed to aid diagnosis, we will give you a time and date to come and see us physically and it is your responsibility to arrive at that point in time. Failure to attend without prior notice will mean that the full fee will still be payable, and debited from your credit card.

If you are remote from your e-med doctor we will give you advice on how to access local medical provision but will not be responsible for arranging an appointment with another non e-med doctor, nor are we responsible for the actions of that doctor or other 3rd party healthcare worker. If you have an emergency medical problem then you must access your local emergency medical services, and e-med is not responsible should you not do this.

No promises are made or given or intended by the advice given by e-med and no information, advice or diagnosis made by e-med shall be deemed the only or best possible at that time with respect to the matter in question.


Prescriptions:

Prescriptions issued by e-med are considered to be private and not NHS. e-med has no jurisdiction as to the cost of the medication which may vary from pharmacy to pharmacy, and e-med is not responsible should the medication be taken inappropriately.

e-med is not responsible if the member takes undisclosed medication from another source or has a medical condition that has not been disclosed on the health questionnaire and there follows an adverse reaction to the e-med prescribed medication.

e-med will not prescribe certain medication i.e.. morphine, diamorphine, methadone, amphetamines; and reserves discretion in prescribing other medication i.e. benzodiazepines, opiates.

e-med and its doctors reserve the right to refuse to generate prescriptions if we deem that it is not in the best interest of the patient.

If your e-med doctor deems it necessary to have a face to face consultation before prescribing then the member has to come in before a prescription can be issued.

A further item charge will be made if the prescription has to be reissued due to loss or theft, and e-med reserves the right to not reissue a prescription if e-med feels that'' loss or theft'' is a means of obtaining further supplies of the medication before the next due date.

If a member refuses to pay after arrangement of a prescription then his membership will foreclose with no refund. If a member has joined for the sole purpose of obtaining Class 1 or 2 drugs then membership will be revoked with no return of joining fee.

If you are planning on taking any medication prescribed via this website to any foreign destination, please make sure you are aware of that country's rules and regulations at their customs.

We are happy to supply any paperwork necessary - but it is up to you to find out exactly what is needed before you travel.

We will need 2 weeks notice to supply this paperwork and no refunds will be issued if your medication is confiscated.

Investigations:

These can be arranged for members if details of local private hospitals are given to e-med, however the costs of the investigations will fall on the member and e-med is not liable for any accident, loss, or injury suffered during the course of obtaining the investigation.


Membership:

Membership will be terminated without reimbursement of fees if: the member behaves in such a way that is deemed rude or aggressive to other e-med members, the member behaves in such a way that is deemed rude or aggressive to doctors or staff, non payment of agreed fees any attempted abuse of the system or allowing others to use the system in the members name. Once a member you agree not to use e-med:

• (i) in a manner that is prohibited by any law or regulation, or to facilitate the violation of any law or regulation;
• (ii) to invade the privacy of third parties;
• (iii) to impersonate e-med personnel or other parties or entities;
• (iv) to transmit unlawful, fraudulent, offensive, obscene, pornographic, defammatory, abusive, threatening, or otherwise objectionable material, or
• (v) to encourage conduct that would give rise to civil or criminal liability; not to violate, or assist in violating, the security of e-med, whether intentionally, negligently or otherwise; not to attempt to utilise another User's Account, User Name, Password, PIN and not to transmit by means of e-med any data or material that contains software viruses or any other malicious code designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.
  
  

Membership Renewal:

The term of this agreement shall be for a period of 1 year. The Agreement will be renewed automatically for 1 year periods. Either party may notify the other party of its intention not to renew by giving written notice.


PIN & Password:

When you have been accepted as a member, you will be issued an identification code or PIN and a Password ("Password") that will be required to access e-med services. After the initial issuance by e-med, you may change your individual Password and inform us immediately. You may access e-med services only using your PIN and Password, and may not allow any other person to access e-med using your PIN and Password.
You agree:

• (i) not to disclose your Password to any other person or entity;
• (ii) to make all reasonable efforts to keep your Password secret and confidential; and
• (iii) to promptly notify e-med of any actual or suspected breach of security of e-med, such as loss, theft or unauthorised disclosure of your PIN or Password.
  

You are solely responsible for maintaining the confidentiality of your Password, and personally responsible for all use, whether authorised or unauthorised, of e-med under your Password.


REMEMBER YOUR USER NAME AND PASSWORD! If you forget either of them, e-med may disclose them to you under security procedures determined by e-med, which may result in delays in your ability to access e-med services.

Identification:

e-med may request a form of identification from you when you join the service as an added security measure and to prevent fraudulent transactions.

This can be a scanned copy of ONE of the following documents:

• Current EU/EEA passport, photo driving licence or identity card
• Any other current signed passports (except USA)
• Current UK drivers licence

You are not authorised to access or otherwise utilise the e-med services except on these terms and conditions

I AGREE

 

 
Complaints Procedure